Blended Learning Process
Methodology
SSE stands out as an industry leader in developing custom learning strategy based on our proven methodology and successful track record in delivering a complete range of solutions. SSE has demonstrated over two decades an ability to develop compelling, cost effective custom content by applying a proven methodology to every project. This approach blends the best of adult learning theory, client partnership and rapid development. The client actively participates in the process. The methodology provides a systematic means of identifying areas of potential concern such as subject matter accuracy and course content scope. It also provides a structure for continuously apprising the client of project status.
As illustrated in the schematic above, a Blended Learning solution has five phases:
This process allows SSE to replicate success and to address each new custom project with confidence.
Needs Assessment
To determine the best mix of modalities to create effective Blended Learning programs, SSE begins with four critical starting blocks. Understanding each is fundamental to ensuring success.
Business Goals - Allows SSE to craft a solution that meets your current training needs, but ensures our solution is flexible to meet future requirements
Audience Analysis - Ensures the learner experience is targeted based on demographics, psychographics, diverse learning styles, and job/experience level -- the single most important factor in producing highly effective education
Learning Objectives - Impacts the ability to accurately measure learning results which is critical to analyzing the impact
Technical Deployment - Allows SSE to understand specific technical considerations, such as organizational standard toolsets, systems integration, AICC/SCORM compliance standards, as well as bandwidth to ensure solutions optimally perform
Instructional Design
Recognized for expert Instructional Design capabilities by the Society of Technical Communicators, SSE excels at creating learning that works. The following adult learning principles guide our instructional technique employed in every Blended Learning solution:
Learners can only consume logically organized and grouped information. "Chunking" content is crucial to creating intuitive learning.
Every learner has a primary learning style. Ensuring our training maps to each of the eight primary learning "Intelligences" (Verbal, Logical, Visual, Body, Musical, Interpersonal, Intrapersonal, Naturalist) is pivotal to engaging each learner.
Learners must be able to apply what they learn to on the job responsibilities. Scenario- based role play, interactions, and simulation ensure what is learned is easily applied on the job.
Learners must be engaged and motivated to learn. Creative interface design that crafts a personal self-paced experience for every user as well as rewards, both tangible and intangible, are critical to drawing a learner through the learning experience.
SSE's Instructional Design team excels at: aligning critical business and learning goals, assessing target audiences and content objectives; correlating learning paths for varied learner roles; developing concepts for learning and evaluation strategies; and managing the design, scripting and instructional integrity of the development effort relative to the defined education solution vision.
Content Creation
It is critical to the development of custom learning to leverage existing documentation and materials as well as to collaborate with multiple client subject matter experts (SMEs) to translate expertise and ideas into cohesive, coherent and manageable chunks of education.
Organizations often task the SME's to actually design the learning assuming that the expert knows best. Seldom is this a good use of the expert's time nor is it likely to be the best approach to relaying knowledge about complex topics to a globally dispersed audience.
SSE specializes in working with SME's to convert their knowledge and best practices into training content. As a result of past engagements, SSE has refined an interview, feedback and consensus process that is extremely efficient and almost immediately puts the client SME in a "review and edit" role versus one of content creation.
Blended Learning Delivery
Blended learning leverages a full spectrum of multi-dimensional learning approaches from the best of instructor / "human" interventions to the most interactive use of technology. Blended learning is effective not only for reaching a dispersed audience, but also for saving explicit training costs, providing self-paced learning, and matching diverse and complex learner needs with focused learning events. Learning events are designed to systematically and collectively support the defined performance requirements, while reflecting the audiences' current knowledge and capability. Through blended learning analysis, the optimal medium, style, timing and sequence for learning is pinpointed and tested.
Blended learning can leverage the power and pervasiveness of the Internet to offer new options to learners and to better address concerns and challenges, such as cost of training, just-in-time deployment changing or updating programs and diverse learning styles. The internet also allows better-targeted performance support, self-paced and distance learning and the ability to easily revise content and adjust learning resources. eLearning has become a centerpiece of the SSE blended learning approach.
SSE works with a client to select the appropriate delivery vehicles based on the results of the Needs Assessment , sound instructional design principles and the requirement to have an effective evaluation program. The figure below illustrates the variety of alternatives available in a blended learning activity:
Evaluation Strategies
A gut feel that "learning has been effective" does not meet the challenge quantifying return on investment. Specifically measuring and analyzing results is fundamental to any learning initiative. As our Needs Assessment process indicates, establishing clear and measurable learning objectives upfront is critical to effectively measuring results latter. SSE leverages Kirkpatrick's four levels of evaluation to measure and assess the following:
Level 1 - Survey opinions of the learners to gauge training effectiveness; understand initial reactions.
Level 2 - Score and track learner results of intra-lesson challenges and mastery tests to verify that concepts are understood. Include both pre and post learning tests so improvement can be measured.
Level 3 - Create on-the-job assessments of learner skills to be leveraged by a manager to determine if new skills are being effectively demonstrated; Determine cultural and environment al factors that might allow a student to perform well at Level 2 but not at Level 3.
Level 4 - Analyze return-on-investment based on assessing the business goals in relation to measured learning results. Look at production levels, quality improvement, cost reduction, increased sales and growth in profitability.
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